Privacy Policy

This Privacy Policy explains how Renova Roofing and Home Services (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, request a free roof inspection, or submit a lead form through Meta (Facebook/Instagram) lead ads.

1. Information we collect

We collect information that you voluntarily provide to us, including when you:

• Fill out a contact form, roof check form, or Meta lead form
• Request a free inspection or quote by phone or email
• Interact with our website or advertising

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Street address, city, and ZIP code
• Property type and preferred time to call
• Any notes you provide about your roofing needs

2. How we use your information

We use your information solely to provide roofing services and communicate with you about your request. Specifically, we may use your information to:

• Contact you to schedule your free roof inspection or quote
• Prepare an estimate or roof health report
• Send appointment confirmations, reminders, and follow-ups
• Respond to your questions or requests
• Improve our services and advertising performance

By submitting your information through our Meta lead form, you expressly consent to being contacted by Renova Roofing and Home Services via phone, text message, and email regarding your roofing request.

3. Meta lead ads and Conversions API

When you submit a lead form on Meta (Facebook or Instagram), Meta shares the information you provide with us so we can follow up. We may also use Meta’s Conversions API to send a secure, server-side event confirming that a lead was submitted. This helps us measure ad performance and improve our services.

We do not sell your personal information to Meta or any other third party. Meta’s use of your information is governed by Meta’s own privacy practices.

4. How we protect your information

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to lead data is restricted to authorized team members who need it to perform their jobs.

5. Sharing your information

We do not sell, rent, or trade your personal information. We may share your information only with:

• Trusted service providers who help us operate our business (e.g., CRM, scheduling, email/SMS platforms)
• Insurance partners or adjusters, only when you ask us to assist with a claim
• Legal authorities when required by law

6. Your choices and opt-out

You may opt out of receiving communications from us at any time. To stop receiving text messages, reply STOP. To stop receiving emails, click the unsubscribe link in any email. You may also contact us directly to request that we remove your information from our systems.

7. Data retention

We retain your information for as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. If you would like us to delete your information, please contact us.

8. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.